bm999 Terms & Conditions

1. General Provisions

These terms and conditions ("Terms") apply to the use of the bm999 platform and all its services. By visiting the bm999 website, creating an account, or using any of its services, you are considered to have fully agreed to these Terms.

If you do not agree with any part of these Terms, you are prohibited from using any bm999 services. These Terms may be updated from time to time and any applicable changes will be published on the platform.

bm999 is an online casino and sports betting platform designed specifically for adult users. All games, services and features provided on this platform are offered for entertainment purposes. We are committed to providing our users with a safe, fair and enjoyable gaming experience.

2. Account Registration & Eligibility

The following eligibility requirements must be met to open an account at bm999:

• You must be at least 21 years of age.
• Only one account may be created in your own name.
• All information provided at the time of registration must be accurate, complete and up to date.
• You are creating the account on your own behalf, not on behalf of any other person.
• You are eligible to use online gaming services under applicable local law.

bm999 reserves the right to request identity verification at any time. Failure to cooperate with the verification process may result in the account being restricted or suspended. It is your responsibility to update any changes to the information provided when creating your account without delay.

2.1 Prohibited Persons

The following persons may not create or use an account at bm999:

• Those who are under 21 years of age.
• Those whose accounts have previously been closed or banned.
• Those who are enrolled in a voluntary self-exclusion program.
• bm999 employees or members of their immediate family.

3. Account Security & Responsibility

It is entirely your responsibility to keep your bm999 account login credentials confidential. Only you may use your account — sharing this information with anyone else or allowing a third party to use the account is strictly prohibited.

If you notice any unauthorized access to your account or any suspicious activity, contact our support team immediately. It is recommended that you use a strong password to protect your account and you should change your password regularly.

You will be personally responsible for all activity carried out from your account, until such time as you have notified us that the security of your account has been compromised.

4. Deposits & Withdrawals

bm999 provides deposit and withdrawal services through Bangladesh's leading mobile banking services. Accepted payment methods are: bKash, Nagad, Rocket and Upay.

4.1 Deposit Limits

• Minimum deposit amount: ৳300 (same for all methods).
• Deposits are generally processed instantly.
• Deposited funds must be sent only from your own account.

4.2 Withdrawal Limits & Timeframes

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: 5–30 minutes.
• Withdrawals will be sent back only to the depositing account.
• Identity verification may be required before a withdrawal request is processed.

4.3 Bonus Wagering Requirements

Wagering requirements must be met before bonus funds can be withdrawn. Wagering is calculated only on the bonus amount, not on the combined total of the deposit and bonus. For example: ৳1,500 bonus × 10 = ৳15,000 in wagers required before bonus winnings become withdrawable.

4.4 Financial Transaction Security

All financial transactions at bm999 are secured with SSL encryption technology. We do not store users' full payment details under any circumstances. If any suspicious transaction is detected, we will contact you and may place the transaction on hold.

5. Bonuses & Promotional Offers

bm999 offers its players a variety of bonuses and promotional offers. Specific terms apply to each offer, which are described in detail on the relevant promotion page.

5.1 Welcome Bonus

New players receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement is 10x the bonus amount.

• Example: A deposit of ৳1,000 earns a ৳1,500 bonus, giving a total balance of ৳2,500.
• Example: A deposit of ৳14,000 earns the maximum ৳10,000 bonus, giving a total balance of ৳24,000.

5.2 General Bonus Rules

• Each player may claim each promotion only once.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Attempting to earn bonuses through multiple accounts is strictly prohibited.
• bm999 reserves the right to modify, suspend or cancel any bonus.
• If the wagering requirement is not met before the bonus expires, the bonus will be forfeited.

6. Gaming Rules

All games at bm999 operate using an independent Random Number Generator (RNG), which ensures the impartiality of game outcomes. Each game has its own rules, which are displayed within the game itself.

If a game outcome is affected by a technical error, bm999 reserves the right to void the bets for that round and refund the bet amount. Any incorrect amount displayed due to a software error is not valid and bm999 is not liable for it.

6.1 Fair Play Policy

bm999 believes in the fair play principle. If any player uses a strategy or software that violates the rules of a game, their account will be suspended immediately and winnings may be forfeited.

7. Prohibited Activities

The following activities are strictly prohibited on bm999:

• Operating multiple accounts.
• Placing coordinated bets with the intent to abuse bonuses.
• Using automation software, bots or scripts.
• Attempting to hack or defraud other players' accounts.
• Using funds from illegal sources or money laundering.
• Exploiting technical vulnerabilities in the platform.
• Threatening, harassing or disrespecting other players.
• Operating an account under a false identity.

If evidence is found of involvement in any of the activities listed above, bm999 reserves the right to suspend or permanently close the account and may take legal action if necessary.

8. Account Suspension & Closure

bm999 reserves the right to suspend or close any account without prior notice in the following circumstances:

• Any breach of these Terms.
• Suspicion of fraudulent or deceptive activity.
• Failure to cooperate with identity verification.
• Suspicion of money laundering or illegal financial activity.
• Failure to pass age verification.

8.1 Voluntary Account Closure

Any player who wishes to close their account voluntarily may contact our support team. It is your responsibility to withdraw any withdrawable balance before the account is closed.

9. Limitation of Liability

bm999 endeavors to operate its services as smoothly as possible, but we are not liable in the following cases:

• Service interruptions caused by internet connectivity issues.
• Technical problems with the player's own device.
• Delays or errors with third-party payment services.
• Unforeseen circumstances or force majeure events.
• Misuse of the player's own login credentials.

Under no circumstances will bm999's total liability exceed the original amount of the transaction in question. We are not liable for indirect, incidental or consequential losses.

10. Dispute Resolution

In the event of any dispute or complaint, please contact our support team first. We always aim to resolve disputes in a friendly and timely manner.

10.1 Complaints Process

• Complaints must be submitted within 30 days of the date of the incident.
• The complaint must clearly state the description of the incident, the date and the relevant transaction ID.
• Our team will review the complaint and respond in a timely manner.
• bm999's decision shall be considered final and binding.

11. Changes to Terms

bm999 reserves the right to modify these Terms at any time. For significant changes, we will publish a notice on the platform. Continued use of the platform after updated Terms have been published means you agree to the new Terms.

It is recommended that you review this page regularly so that you are always aware of the latest Terms.

12. Contact

If you have any questions or complaints about these Terms, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

Our support team is always ready to assist you. Welcome to bm999 and we wish you an enjoyable experience through responsible gaming.