bm999's Privacy Policy — Your Data Is Our Responsibility
A complete and transparent overview of how your personal information is collected, stored, and kept secure on the bm999 platform.
Introduction & Scope
bm999 ("we", "our", or "the platform") is committed to providing a safe and transparent online gaming environment for players in Bangladesh. This privacy policy describes what personal information we collect when you use the bm999 website, create an account, or use our services — why we collect it, how we use it, and how we keep it secure.
This policy applies to all bm999 services, pages, and communication channels. By using our services, you acknowledge that you have read this privacy policy and have agreed to its terms. If you have any questions, you can contact our support team at any time.
We believe that data privacy is a fundamental right. That is why we collect only the information that is necessary and never use it for unnecessary purposes or sell it to third parties.
What Information We Collect
We collect certain personal information to register your account and provide our services on bm999. This information falls into two main categories: information you provide to us and information collected automatically.
Information You Provide
Information you give us directly includes:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Payment method details (bKash, Nagad, Rocket, or Upay account number)
- Login credentials (username and encrypted password)
- Messages or files you share when contacting customer support
Automatically Collected Information
The following information may be collected automatically when you browse our site:
- IP address and device type
- Browser type and version
- Date, time, and duration of page visits
- Session cookies and local storage data (for site functionality)
- Gaming activity logs (bet amounts, win/loss history)
Identity Verification (KYC) Information
As part of responsible gaming and financial protection, we may carry out an identity verification process for withdrawal requests above a certain amount. This process may require a copy of a national identity card or similar document. These documents are stored with the highest level of security and are used solely for verification purposes.
How Your Information Is Used
bm999 uses your information only for specific, legitimate purposes. We never sell your information to third parties or use it for unauthorized purposes. The main purposes for which we use your information are:
Service Operation & Improvement
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Processing bonuses and promotions
- Identifying and resolving technical issues on the platform
- Personalizing your gaming experience
Security & Fraud Prevention
- Detecting unauthorized access to accounts
- Preventing financial fraud and money laundering
- Verifying age to prevent minors from gaming
- Detecting violations of the multi-account policy
Communication & Support
- Responding to your support requests
- Sending important account and security notifications
- Sharing relevant promotional information where you have given consent
Analytics & Quality Improvement
By analyzing aggregated and anonymous data, we continuously improve the quality of our services, game selection, and platform design. No personally identifiable information is included in this analysis.
Information Sharing & Disclosure
bm999 does not sell your personal information to third parties. However, in certain situations necessary for operating our services, specific information may be shared with the following parties:
Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology infrastructure suppliers may receive a limited amount of information to operate the service. These partners are bound by strict confidentiality agreements and may only use the information to perform their specific services.
Legal Obligations
In the case of a valid legal directive, court order, or request from a regulatory authority, we may be required to provide information as the law demands. In such situations, we make every effort that is legally possible to notify you.
Fraud & Security Protection
Relevant information may be shared with security agencies or financial investigation bodies for the purpose of preventing and investigating financial fraud, cyberattacks, or fraudulent activity. This is essential to protect all honest players.
Cookies & Tracking Technologies
The bm999 website uses cookies and similar tracking technologies to operate smoothly and improve your experience.
Essential Cookies
These cookies are necessary for the basic functionality of the website. They are used to maintain login sessions, store security tokens, and retain language preferences. Disabling these cookies may cause the site to not work correctly.
Analytics Cookies
These cookies help us understand how users are using the site. The data collected is anonymous and aggregated and does not directly identify any individual. We use this data to improve page layouts, content, and navigation.
Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may cause login sessions and other key features to not work properly. Most modern browsers offer cookie management options — detailed instructions can be found in your browser's help section.
Data Security Measures
bm999 applies industry-standard technical and organizational measures to protect your information. Our security framework consists of the following elements:
SSL/TLS EncryptionAll data transmission between you and our servers is protected by 256-bit SSL encryption.
Password HashingYour password is never stored directly — only a strong cryptographic hash is kept.
Secure Server InfrastructureOur servers are kept secure through regular security audits and patch updates.
Access ControlsOnly authorized staff can view the minimum amount of data necessary within our internal systems.
Please note that complete security on the internet can never be fully guaranteed. Keep your account password private, do not share it with others, and log out after using an unfamiliar device.
Data Retention Period
bm999 retains your information for as long as it is needed to provide services or to meet legal obligations.
Active Account Data
While your account is active, we retain all your profile information, transaction history, and gaming records. This information is essential for providing the service and keeping your account secure.
Closed Account Data
Even after an account is closed, financial transaction records and KYC documents are retained for a defined period for legal and regulatory reasons. Once that period ends, the information is securely deleted or fully anonymized.
Deletion Requests
If you wish to close your account and request deletion of your information, please contact our support team. All information beyond what must be retained for legal reasons will be deleted within a reasonable timeframe.
Your Data Rights
As a user of bm999, you have the following rights regarding your own personal information. To exercise these rights, contact our support team at any time:
Right to Access
You can find out what information we hold about you and receive a copy of it.
Right to Correction
If your information is incorrect or incomplete, you can request that it be corrected.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted.
Right to Deletion
You have the right to request deletion of your personal information beyond what must be retained for legal obligations.
Protection of Minors' Data
bm999 is for individuals aged 21 and above only. We do not knowingly collect or process personal information from anyone under the age of 21.
Age verification is in place during the registration process. If we have reason to suspect that a user is under 21, we will immediately suspend that account and securely delete all associated information.
If you are aware that a minor has attempted to or has created an account on bm999, please contact us immediately.
Changes to the Privacy Policy
bm999 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you by email or via an in-platform notification.
If you continue to use the service after a change, it will be assumed that you have agreed to the updated policy. You are therefore advised to visit this page regularly and read the latest version.
If you object to any change, you may close your account and request deletion of your information.
Contact Us
Do not hesitate to contact us with any questions, concerns, or requests regarding this privacy policy or your personal information. Our support team is available seven days a week, twenty-four hours a day to assist in both Bengali and English.
Email [email protected]
Live Chat 24/7 direct support in Bengali and English
To request data deletion, correction, or data export, send your account details and a description of your request by email or live chat. We will process it as quickly as possible. For more information, visit our FAQ page or manage your account from the bm999 Login page.